The lady that helped me last month overheard the commotion and came to assist. She went straight to the computer and pulled up all my information and warranty. It took her less than 5 minutes to get everything together!! That Sandy lady definitely don't need to be employed there at all!!! Zales needs to do better! I been a customer here since 2007. This is definitely my last year!
I went to the store yesterday to get my necklace fixed, and a lady name Sandy approached me. I was trying to let her know that this was the same necklace I just picked up last month from getting fixed and need to get it sent out or replaced. I gave her my information to look up my account, she said she didn't see anything covered under warranty. I informed her that everything I have ever purchased was purchased with a warranty. I asked her to please check again and she got upset and start to yell at me!! SMH! Disrespectful lady!! Than, she start talking about I'm not a responsible person and I need to start being responsible because I didn't have the actual paper with me. I had to remain calm because Lord knows, I would've went TF off!
Very, poor customer service.
They gave me a balloon I think it was this one
Novelyn was the rudest customer care service representative I have ever come in contact with. I misplaced my diamond replacement paper over a year ago and since then have brought it in to two other Zales with no problem. When I came in today to have my ring cleaned and inspected at the Stockton Zales she was treating me as if I were incompetent
Absolute WORST customer service I've ever experienced. I've bought a promise ring, engagement ring, and 2 wedding bands through them, and it seems like the more money I spend with them, the worse things get. Still awaiting my engagement ring (which I've had to send out twice in a row because incompetent people can't do their job correctly). It's been 2 months since I haven't been able to wear my ring... Will not be purchasing anything else through them again. Wish I could give them 0 stars.
Zales is a US Jewelry Store based in Lakeview Stockton, California. Zales is located at 4950 Pacific Ave, Stockton, CA 95207, USA.
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